Equifest FAQ

Equifest's response to Covid-19

Equifest is closely monitoring the Covid announcements from our government on a daily basis. Full plans are still going ahead for an event and we look forward to bringing you an awesome event experience. 

When we are at Level 1 there are no restrictions on gatherings. All public and private events and gatherings, sports and cultural activities can go ahead, without limits on numbers or any physical distancing requirements. We will keep everyone updated in our Latest News and on our Social Media platforms if anything changes.  

Can I buy tickets at the gate?

Yes Tickets can be purchased when you arrive on site at the ticketing office. 

What gate do I come through?

Public Parking
Disabled parking is available and is adjacent to the main entrance. Due to limited space, a valid mobility parking pass MUST be displayed to access the disability parking spots.

Disabled Parking
Disabled parking is available and is adjacent to the main entrance. Due to limited space, a valid mobility parking pass MUST be displayed to access the disability parking spots.

Horse Trucks and Back of House
All horse trucks, floats and camping must use access Gate 3. Access is off Rapids Road. 

Are dogs allowed on site?

No dogs are allowed in the event zone except for certified assistant dogs. While we don't encourage dogs in the camping area, they can be in the Back of House area. They must be on a leash at all times. Please remember that it can get extremely hot during the day and you must ensure that animal welfare is followed and your animals are looked after. 

Nightshow tickets

Nightshow Tickets sell-out very fast. Please note that there are scammers online so we recommend only buying from our website or people that you know. 

Riders & Competitors

Please check out the rider and competitor FAQ here

Ticket ​Refund and Returns

  • Refunds and returns are covered under the terms below and do not limit your rights under New Zealand consumer law: All transactions are final.
  • Refunds are permitted, except as required by law. In the case of an event cancellation, refunds will be provided to patrons who have purchased tickets for the cancelled event.
  • In the event that Equifest needs to be postponed tickets will automatically be valid for the new date. If 60 days has passed since Equifest was postponed and no rescheduled dates have been announced, a 30-day window for refunds will open at that time. 
  • In the event Equifest is cancelled you will be refunded your ticket refund (less a processing fee of $5 per transacted purchase).

For full ticketing terms and conditions click here

 

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